Flexicartor Private Limited operates solely as an online marketplace platform. We do not process, collect, or hold any buyer funds at any time. All payment transactions are handled exclusively by RBI-licensed Payment Aggregators (PAs) such as Razorpay Route, which comply with the Reserve Bank of India's Guidelines on Regulation of Payment Aggregators and Payment Gateways (2020). Buyer funds are held in PA-managed escrow accounts as mandated by RBI, and are settled to sellers only after order confirmation. Flexicartor never has access to or custody of buyer payment instruments or funds.
Payment Flow on Flexicartor
A transparent, secure, and fully compliant payment journey
How Payments Work
- Buyer places order and initiates payment on Flexicartor
- RBI-licensed Payment Aggregator processes the payment securely
- Funds held in escrow account managed by PA per RBI guidelines
- Seller receives settlement after order delivery confirmation
No Fund Custody: Flexicartor never collects, holds, or has access to buyer funds. The entire payment lifecycle is managed by the RBI-licensed Payment Aggregator in their regulated escrow accounts.
Regulated Escrow: All buyer payments are deposited into escrow accounts maintained by the PA as per RBI mandate. Funds are only released to sellers after successful delivery and confirmation.
RBI Compliant: Our payment partners are fully compliant with the RBI's PA/PG Guidelines (2020), including KYC requirements, net-worth criteria, and ongoing reporting obligations.
Supported Payment Methods
Choose from a wide range of payment options
Credit Cards
Visa, Mastercard, Amex, RuPayDebit Cards
All major Indian & intl. banksUPI
GPay, PhonePe, Paytm, BHIMNet Banking
50+ Indian banks supportedWallets
Paytm, Mobikwik, Amazon PayEMI
No-cost & low-cost EMI optionsInternational Cards
Visa, Mastercard worldwidePayPal
For international buyersEnterprise-Grade Security
Multiple layers of security protect every transaction
PCI-DSS Compliance
Our PA partners maintain PCI-DSS Level 1 certification, the highest level of payment security standards.
256-bit SSL Encryption
All data transmitted is encrypted using 256-bit SSL/TLS, preventing any interception of sensitive information.
3D Secure Authentication
Additional authentication (Visa Secure, Mastercard Identity Check) verifies your identity with your bank.
Tokenized Card Storage
Card details are replaced with unique tokens. Flexicartor never stores or has access to your card numbers or CVV.
AI Fraud Detection
Advanced machine learning algorithms monitor transactions in real-time to detect and prevent fraudulent activities.
Secure Data Handling
Payment credentials are handled exclusively by the PA, never by our marketplace systems.
Buyer Protection Program
Multiple safeguards ensure you always get what you pay for
- Escrow-Based Payment Protection: When you pay for an order, your funds are held in the PA's escrow account. The seller only receives payment after you confirm delivery and satisfaction, or after the return window expires.
- Money-Back Guarantee: If you receive a damaged, defective, or wrong product, or if your order never arrives, you are entitled to a full refund. Refunds are processed through the PA back to your original payment method within 5-7 business days.
- Dispute Resolution: If there is any disagreement between you and a seller, Flexicartor provides a structured dispute resolution process. Our team reviews evidence from both parties and makes a fair decision, with the PA holding funds in escrow until the dispute is resolved.
- Chargeback Support: For card payments, you retain your standard chargeback rights through your issuing bank. Our PA partners cooperate fully with chargeback investigations to ensure fair outcomes for all parties.
Seller Settlement Process
Transparent settlement with predictable timelines
Buyer Completes Payment
Payment is collected by the licensed PA and deposited into the PA-managed escrow account. The seller is notified to ship the order.
Seller Ships the Product
The seller dispatches the order with tracking. Funds remain secure in the PA escrow account throughout the shipping period.
Delivery Confirmation
Once the buyer receives and accepts the product (or the return window expires), the settlement process is initiated automatically.
Seller Settlement
The PA releases funds from escrow to the seller's registered bank account. Standard settlement is T+2 for established sellers and up to T+7 for new sellers, after deducting applicable marketplace commission and PA processing fees.
RBI Compliance & Governance
Our payment infrastructure adheres to all Reserve Bank of India regulations
PA/PG Regulatory Framework
- All payment transactions on Flexicartor are processed exclusively by RBI-licensed Payment Aggregators holding valid authorization under the Guidelines on Regulation of Payment Aggregators and Payment Gateways (March 2020, updated).
- Buyer funds are held in designated escrow accounts maintained by the PA with scheduled commercial banks, in full compliance with RBI's escrow account management requirements.
- Our PA partners maintain the required minimum net-worth of Rs 25 crore and comply with all capital adequacy requirements mandated by RBI for Payment Aggregators.
- KYC (Know Your Customer) verification of all sellers is conducted as per RBI's PA guidelines, including Aadhaar-based e-KYC, PAN verification, and bank account validation.
- Flexicartor, as the marketplace, does not require a PA license because it does not aggregate payments. It facilitates commerce and relies on licensed PAs for all payment processing.
- All payment data handling follows data localization norms mandated by RBI, with payment data stored on servers located within India.
- PA partners comply with the RBI Tokenisation Framework for card-on-file storage, ensuring no actual card data is stored by the PA or the marketplace.