Shipping & Delivery

Flexicartor is a marketplace platform. Products listed on Flexicartor are shipped and fulfilled by independent sellers, not by Flexicartor. Flexicartor coordinates logistics partnerships and provides the infrastructure to facilitate shipping, but the responsibility for packing, dispatching, and shipping products rests with the individual sellers. Shipping timelines, costs, and methods may vary by seller.

When you place an order on Flexicartor, the following process ensures your products reach you safely and on time:

• Order Confirmation: Once your order is placed, the seller receives a notification and confirms the order, typically within 24 to 48 hours.
• Dispatch: The seller packs and hands over the shipment to the assigned logistics partner. You receive a shipping confirmation with a tracking number.
• Logistics Coordination: Flexicartor coordinates with logistics partners including leading domestic and international couriers to ensure reliable delivery.
• Delivery: The logistics partner delivers the package to your specified shipping address. You are notified at each stage of the delivery process.

For orders shipping within India, sellers can offer two shipping speed options depending on their location and the logistics partner available in the delivery area:

Standard Delivery: 3-7 Business Days

Reliable and cost-effective. Available across all serviceable pin codes in India.

Express Delivery: 1-3 Business Days

Faster shipping for metro cities and select tier-2 cities. Subject to seller and logistics availability.

Note: Delivery timelines begin from the date the seller dispatches the order, not from the date the order is placed. Dispatch typically happens within 1-2 business days of order confirmation. Delivery to remote or restricted areas may take additional time.

Domestic Shipping Coverage

• Metro Cities: Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
• Tier-2 Cities: Jaipur, Lucknow, Chandigarh, Kochi, Bhopal, Indore, Nagpur, Visakhapatnam, and more
• Special Zones: Delivery to remote, hilly, or restricted areas may take 7-14 business days

Flexicartor enables sellers to ship products to over 120 countries worldwide. International shipping is managed through our partnered global logistics providers.

Standard International: 7-21 Business Days

Available to 120+ countries. Cost-effective option for international orders.

Express International: 4-10 Business Days

Premium expedited shipping to select countries. Higher shipping costs apply.

International Coverage by Region

• Americas: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, and more.
• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Poland, and more.
• Asia-Pacific: Japan, South Korea, Singapore, Australia, New Zealand, Malaysia, Thailand, and more.
• Middle East & Africa: UAE, Saudi Arabia, South Africa, Kenya, Nigeria, Qatar, Kuwait, and more.

Note: International shipping times may vary based on the destination country, customs clearance procedures, local postal infrastructure, and any unforeseen delays.

Shipping costs on Flexicartor are determined and set by individual sellers. As a marketplace platform, Flexicartor does not impose a universal shipping rate. The cost of shipping depends on several factors:

• Product Weight & Dimensions: Heavier and larger products typically cost more to ship.
• Shipping Distance: Domestic vs. international, and the distance between the seller's warehouse and the buyer's address.
• Shipping Speed: Express delivery costs more than standard delivery.
• Seller Policies: Some sellers offer free shipping on select products, minimum order values, or as part of promotional campaigns.
• Logistics Partner Rates: Costs may vary depending on the logistics partner handling the shipment.

Transparency: Shipping costs are always displayed on the product page and at checkout before you confirm your order. You will never be charged hidden shipping fees after placing an order.

Flexicartor provides real-time order tracking for all shipments, giving you complete visibility into the status and location of your package.

How to Track Your Order

• My Orders Page: Log in to your Flexicartor account, navigate to "My Orders," and click on the order you want to track.
• Tracking Email/SMS: When your order is shipped, you will receive an email and SMS with the tracking number and a direct tracking link.
• Logistics Partner Website: You can also track your shipment directly on the logistics partner's website using the tracking number provided.

Buyer's Responsibility: For international orders, all customs duties, import taxes, tariffs, VAT, GST, and any other government-imposed charges at the destination country are the sole responsibility of the buyer. These charges are not included in the product price or shipping cost displayed at checkout.

Key Points

• Customs Declaration: All international shipments include a customs declaration form detailing the contents and value of the package.
• Duty & Tax Calculation: Import duties and taxes are calculated by the destination country's customs authority based on the declared value and product category.
• Payment of Duties: The buyer is required to pay any customs duties and taxes directly to the customs authority or the delivering courier.
• Refusal to Pay: If the buyer refuses to pay customs duties, the package may be held by customs, returned to the seller, or destroyed.

Tips for International Buyers

• Check your country's duty-free threshold before ordering.
• Be aware that some product categories may have higher duty rates or additional regulations.
• Keep your phone accessible during delivery for customs clearance communication.

Sellers on the Flexicartor marketplace are expected to uphold high shipping standards to ensure a positive buyer experience. Their responsibilities include:

• Timely Dispatch: Sellers must confirm and dispatch orders within their stated processing time (typically 1-2 business days).
• Proper Packaging: Products must be securely packaged to prevent damage during transit. Fragile items must be appropriately cushioned and labeled.
• Accurate Descriptions: Shipping timelines and costs listed on product pages must be accurate and reflective of actual delivery capabilities.
• Tracking Information: Sellers must provide valid tracking numbers for every shipment within 24 hours of dispatch.
• International Compliance: For international shipments, sellers must complete accurate customs declarations and comply with export regulations.
• Communication: Sellers must respond to shipping-related inquiries from buyers within 24 hours.