Shipping Policy

Effective Date: 10-09-2025
Entity: Flexicartor Private Limited
Corporate Identity Number (CIN): U46901WB2025PTC281427
Registered Office: 214 May Fair Elite, FL-B 8 Nolini Maitra Road, South 24 Parganas, West Bengal – 700084, India

1. Overview

Flexicartor ships products to customers across India and internationally. This Shipping & Delivery Policy explains the terms, timelines, and responsibilities relating to product delivery. By placing an order with us, you agree to the terms outlined here.

2. Shipping Destinations

  • Domestic: All deliverable pin codes across India.
  • International: We deliver to most global destinations. Availability may vary by product category and local regulations.
  • Orders placed from countries with import restrictions or where couriers are unavailable may be cancelled, with a full refund.

3. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • During high-volume periods (sales, festivals, peak seasons), processing times may extend by a few days.
  • Orders are not processed or shipped on Sundays and public holidays.

4. Delivery Timelines

  • Domestic deliveries: Usually 5–15 business days from dispatch.
  • International deliveries: Typically 10–21 business days depending on destination, customs clearance, and courier networks.
  • Delivery timelines are indicative, not guaranteed, as delays may occur due to customs, courier backlogs, or force majeure events.

5. Shipping Charges

  • Shipping charges are calculated at checkout based on product weight, dimensions, and destination.
  • Domestic orders: Free or discounted shipping may be offered on promotions.
  • International orders: Shipping charges, duties, and taxes are calculated separately. Customers are responsible for any customs duties, VAT, or import charges imposed by their local authorities.

6. Tracking Orders

  • Once dispatched, customers receive a tracking ID and link via email/SMS.
  • Customers can track shipment status directly on the courier partner’s portal.

7. Risk of Loss & Damage

  • Risk of loss passes to the customer upon delivery.
  • In case of damaged, lost, or tampered parcels, customers must notify us within 48 hours of delivery with photo/video proof for investigation.
  • Verified claims may result in replacement, reshipment, or refund at our discretion.

8. Delivery Attempts

  • For domestic deliveries, couriers will attempt delivery up to 3 times before returning the package.
  • International customers must ensure correct delivery details and availability to avoid failed delivery attempts. Return-to-origin (RTO) costs may be deducted from any refunds.

9. Delays Beyond Our Control

We are not liable for delivery delays due to:

  • Customs clearance procedures.
  • Strikes, lockdowns, weather disruptions, or natural disasters.
  • Incorrect or incomplete delivery addresses provided by the customer.

10. Contact for Shipping Queries

For any shipping-related questions or concerns, contact:

Flexicartor Private Limited
Email: contact@flexicartor.com
Phone: +91 8276816521
Address: 214 May Fair Elite, FL-B 8 Nolini Maitra Road, South 24 Parganas, West Bengal – 700084, India

11. Updates to Policy

We may revise this Shipping & Delivery Policy from time to time to reflect changes in courier partnerships, regulations, or business operations. Updates will be posted on this page with a revised “Effective Date.”