Effective Date: 10-09-2025
Entity: Flexicartor Private Limited
Corporate Identity Number (CIN): U46901WB2025PTC281427
Registered Office: 214 May Fair Elite, FL-B 8 Nolini Maitra Road, South 24 Parganas, West Bengal – 700084, India
1. Introduction
Flexicartor Private Limited (“Flexicartor”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit our website https://flexicartor.com, purchase our products, or interact with our services.
By using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
(a) Personal Identifiable Information (PII)
- Name, email address, phone number, billing/shipping address.
- Payment details (processed securely via third-party gateways, not stored by us).
- Account login details, if you register on our platform.
(b) Non-Personal Information
- Device type, browser information, IP address, operating system.
- Usage data (pages visited, time spent, referral sources, clickstream).
(c) Cookies & Tracking Technologies
- Session cookies for secure checkout.
- Analytics cookies to improve site performance.
- Preference cookies to remember your settings.
Users can manage cookies via their browser settings.
3. Purpose of Data Collection
We use your data for:
- Processing and fulfilling orders.
- Communicating order updates, shipping information, and customer service responses.
- Fraud detection, risk management, and compliance with payment processors and legal requirements.
- Improving website functionality, personalization, and security.
- Marketing (with your explicit consent, as required by law).
4. Legal Basis for Processing
We process your data under the following legal grounds:
- Contractual necessity: To complete your purchase and deliver products.
- Legal obligations: To comply with Indian laws, tax, and regulatory frameworks.
- Legitimate interest: To prevent fraud, improve services, and ensure security.
- Consent: For marketing communications, cookies, and optional features.
5. Data Sharing & Disclosure
We do not sell or rent your personal information. However, data may be shared with:
- Payment processors: For secure transactions (RBI-compliant gateways).
- Shipping & logistics providers: To deliver your order.
- IT service providers: Hosting, analytics, customer support platforms.
- Regulatory authorities: When required by law, court order, or to protect our rights.
All third parties are bound by confidentiality and data protection agreements.
6. International Data Transfers
As we serve global consumers, your data may be transferred outside India, including to the UAE and other jurisdictions. In such cases, we ensure appropriate safeguards (such as contractual clauses and encryption) to protect your data.
7. Data Security
We implement industry-standard security measures:
- SSL encryption for all online transactions.
- Secure servers, firewalls, and restricted access controls.
- Periodic audits and compliance with Indian IT Act 2000, GDPR principles, and PCI-DSS (where applicable).
Despite best efforts, no electronic storage or transmission method is 100% secure; we cannot guarantee absolute security.
8. Data Retention
- Customer records and invoices are retained as required by Indian law (generally 7–10 years).
- Account data is retained until you delete your account or request removal.
- Marketing data is retained until you withdraw consent.
9. Your Rights
Depending on applicable law (Indian IT Act, GDPR, CCPA), you may have the right to:
- Access, correct, or update your data.
- Request deletion or restriction of processing.
- Withdraw consent for marketing communications.
- Lodge complaints with your local data protection authority.
Requests can be made by contacting us (see Section 13).
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware, we will delete such information immediately.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of those websites before sharing personal information.
12. Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Updated versions will be posted on this page with the “Effective Date” revised.
Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or privacy requests, please contact:
Flexicartor Private Limited
Email: contact@flexicartor.com
Phone: +91 8276816521
Address: 214 May Fair Elite, FL-B 8 Nolini Maitra Road, South 24 Parganas, West Bengal – 700084, India