Refund Policy

Effective Date: 10-09-2025
Entity: Flexicartor Private Limited
Corporate Identity Number (CIN): U46901WB2025PTC281427
Registered Office: 214 May Fair Elite, FL-B 8 Nolini Maitra Road, South 24 Parganas, West Bengal – 700084, India

1. Overview

At Flexicartor, we are committed to ensuring customer satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and replacements may be granted.

By placing an order on https://flexicartor.com, you agree to this policy.

2. Order Cancellations

  • Before dispatch: You may cancel your order within 24 hours of purchase or before dispatch, whichever is earlier, by contacting our customer support.
  • After dispatch: Orders cannot be cancelled once they have been shipped.

Refunds for eligible cancellations will be processed to your original payment method within 7–10 business days, subject to your bank’s processing time.

3. Refund Eligibility

Refunds are issued only in the following cases:

  1. Damaged, defective, or incorrect product received.
  2. Non-delivery of product beyond the promised delivery timeline.
  3. Order cancellation before dispatch.
  4. Duplicate transaction due to a technical/payment gateway error.

To be eligible for a refund, you must:

  • Notify us within 48 hours of delivery for damaged/incorrect items.
  • Provide clear photographic or video evidence of the issue.
  • Return the item unused, in original packaging, with all tags intact (where applicable).

4. Non-Refundable Situations

Refunds will not be provided if:

  • The product is used, damaged due to mishandling, or not in original condition.
  • The order was placed with incorrect details (wrong address, wrong product selection, etc.) by the customer.
  • The return request is made after the specified return window.
  • Digital/downloadable products (if applicable) once delivered.

5. Returns & Replacements

  • In case of defective or incorrect products, we may offer replacement instead of refund, subject to product availability.
  • Customers must ship the product back to the return address provided by our support team.
  • Return shipping costs may be borne by us only if the error was on our side (wrong/defective item).

6. Refund Method & Timeline

  • Refunds are processed back to the original mode of payment only.
  • Processing timelines:

    • Indian customers: 7–10 business days.

    • International customers: 10–15 business days, depending on banking networks.

  • Flexicartor is not responsible for delays caused by payment processors, banks, or card issuers.

7. International Orders

As a global seller (dropshipping model), additional conditions apply:

  • Refunds may be restricted where international shipping/customs duties apply.
  • In some cases, partial refunds or store credits may be offered.
  • Customs duties, import taxes, and courier charges are non-refundable.

8. Chargebacks

  • Customers are encouraged to contact us directly before raising a chargeback with their bank/payment provider.
  • Unwarranted chargebacks may result in suspension of customer accounts.

9. How to Request a Refund

To request a refund or cancellation, please contact:

Flexicartor Private Limited
Email: contact@flexicartor.com
Phone: +91 8276816521
Address: 214 May Fair Elite, FL-B 8 Nolini Maitra Road, South 24 Parganas, West Bengal – 700084, India

10. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time to reflect changes in law, business operations, or payment processor requirements. Updates will be posted on this page with a revised “Effective Date.”